Webinars from ICA Partners
Do Your CAs Know What to Say…
Join our on-demand webinarLet’s face it. CAs have many more interactions with patients than the doctor does: on the phone, during check-in, during check-out, during scans, etc. In other words, CAs have many opportunities to either reinforce the doctor’s recommendations, drop the ball by saying nothing, or saying something that inadvertently keeps patients out of your office.
Are you confident that your CAs know the best way to handle the following scheduling excuses at the front desk?